Frequently Asked Questions

Everything you need to know about your Hull KR orders

When will my Hull KR official merchandise arrive?

Standard UK delivery typically takes 3-5 working days. During peak periods such as kit launches or Christmas, please allow up to 7-10 working days for your order to be processed and dispatched.

Can I return an item if it doesn't fit?

Yes, we offer a 28-day return policy for most items. Products must be in their original condition with tags attached. Please note that personalized items, such as shirts with custom name printing, cannot be returned unless faulty.

Do you offer international shipping for fans abroad?

Absolutely. We ship our official merchandise worldwide. International delivery times and costs vary by location and will be calculated at the checkout stage.

How do I know what size to order?

We provide a comprehensive size guide on each product page. Our technical training wear and replica kits may have a 'pro-fit' or 'athletic' cut, so we recommend checking the measurements carefully before purchasing.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also complete your purchase securely using PayPal or Apple Pay.

Can I collect my online order from the Sewell Group Craven Park stadium?

Yes, we offer a free 'Click & Collect' service. You will receive an email notification as soon as your order is ready for pickup at the official Fan Experience Store.